03 · SHIPPING
سياسة الشحن
Shipped from inside the Kingdom. 2–5 business days to Riyadh, Jeddah, and Dammam metros. Tracking via WhatsApp and email.
الشحن من داخل المملكة. 2-5 أيام عمل لمدن الرياض وجدة والدمام. التتبع عبر واتساب والبريد الإلكتروني.
01 · ZONES
Where we ship.
مناطق التغطية.
PRIMARY METROS — Riyadh · Jeddah · Dammam · Khobar · Dhahran. Same-day or next-day handling, 2–3 business days transit.
OTHER KSA CITIES — Madinah · Makkah · Tabuk · Abha · Hail · Buraidah · Najran · Yanbu · Jubail and others. 3–5 business days transit.
REMOTE GOVERNORATES — Smaller villages and remote areas may add 1–2 days. Tracking is provided regardless.
INTERNATIONAL — Not currently offered.
02 · TIMELINES
When it ships.
متى يُشحن.
Orders placed before 14:00 KSA time on a business day are typically dispatched the same day. Orders placed later, or on weekends/holidays, are dispatched the next business day.
Backorders are flagged at checkout and on the product page (LOW STOCK / OUT badges). For backorders, we contact you with the expected restock date before processing payment.
03 · PAYMENT & ON-DELIVERY
Payment methods accepted.
وسائل الدفع المقبولة.
Mada · Apple Pay · STC Pay · Tabby (split into 4) · all major credit cards via the secure payment gateway.
الدفع عند الاستلام: غير متوفر حالياً.
04 · TRACKING & ISSUES
After it ships.
بعد الشحن.
You receive a tracking number by email and on your order page. For shipping issues, contact us via the channels listed below — we respond within one business day.
Mobile: +966 57 013 1122 · Email: support@novakeys.store